Terms and Conditions

1. Agreement to Terms

By accessing or using Syyn ("the Service"), you agree to be bound by these Terms and Conditions ("Terms"). If you do not agree to these Terms, you must not use the Service.

These Terms constitute a legally binding agreement between you and Syyn. These Terms are governed by the laws of Australia. Any disputes arising from these Terms will be subject to the exclusive jurisdiction of the courts of New South Wales, Australia.

2. Definitions

"Syyn", "we", "us", or "our" refers to Syyn and its operators
"Studio Operator" or "you" means any tattoo studio, piercing studio, body art business, or individual artist who subscribes to use Syyn
"Customer" or "Client" means any individual who signs a waiver through the Syyn platform
"Waiver" means the digital consent form created and signed through the Service
"Content" means all text, data, information, images, signatures, and materials uploaded to or created within the Service
"Client Profile" means the persistent customer record that links waiver history and health alerts across visits
"Service Session" means records of procedures performed, including technical details such as ink, needle, and jewelry information
"Minor" means any individual under 18 years of age
"Guardian" means a parent, legal guardian, or person with parental responsibility for a Minor

3. Australian Consumer Law

Nothing in these Terms excludes, restricts, or modifies any consumer rights under the Australian Consumer Law in Schedule 2 of the Competition and Consumer Act 2010 (Cth) ("ACL") or any other applicable consumer protection legislation that cannot be excluded, restricted, or modified by agreement.

Our services come with guarantees that cannot be excluded under the ACL. For major failures with the service, you are entitled to cancel your service contract and receive a refund for any unused portion. You are also entitled to compensation for any other reasonably foreseeable loss or damage. If the failure does not amount to a major failure, you are entitled to have problems with the service rectified in a reasonable time.

4. The Service

Syyn provides a digital waiver and customer management platform for Australian tattoo and piercing studios. The Service allows Studio Operators to:

Create and customise waiver templates
Generate QR codes for contactless waiver collection
Collect legally valid digital signatures from Customers
Store and manage signed waivers with audit trails
Manage Client Profiles including health alerts and waiver history
Record Service Session details (ink, needle, jewelry information)
Manage team members (artists, piercers, apprentices)
Generate PDF copies of signed waivers
Export data for compliance audits
Send communications via email and SMS (feature availability varies by plan)

4.1 Service Availability

We endeavour to maintain high availability of the Service but do not guarantee uninterrupted access. The Service is provided on a "best efforts" basis. We may perform scheduled maintenance, updates, or experience downtime due to factors beyond our control. We will endeavour to provide notice of planned maintenance where practicable.

5. Account Registration

To use the Service, you must register for an account. You agree to:

Provide accurate, current, and complete registration information
Maintain the security of your account credentials
Accept responsibility for all activities under your account
Notify us immediately of any unauthorised use of your account
Not share your account credentials with unauthorised third parties
Ensure all team members added to your account are authorised to access Customer data

You are responsible for maintaining the confidentiality of your account and for all activities that occur under your account. Team member accounts are your responsibility; you must ensure team members comply with these Terms.

6. Subscriptions and Payments

6.1 Free Trial

New accounts receive a 14-day free trial with the following limits: up to 50 clients, 50 waivers, and 3 team members. No credit card is required for the trial period. Trial accounts have access to basic features; some features (custom templates, PDF generation, SMS) require a paid subscription.

6.2 Paid Subscriptions

After the trial period, continued access requires a paid subscription. We offer the following plans:

Pro - $39/month or $390/year (save $78)
Pro+ - $59/month or $540/year (includes SMS features)

All prices are displayed in Australian Dollars (AUD) and include GST where applicable. Prices are subject to change with 30 days notice.

6.3 Billing

Subscriptions are billed in advance (monthly or annually, depending on your selection). You authorise us to charge your designated payment method for recurring subscription fees. Payment processing is handled by our third-party payment provider (Stripe). We do not store your full payment card details.

6.4 SMS Communications

SMS features are available on Pro+ plans only. Standard carrier message and data rates may apply to recipients. You are responsible for ensuring you have appropriate consent before sending SMS communications to Customers.

6.5 SMS Credit Packs

SMS credit packs are one-time purchases available exclusively to Pro+ subscribers. Purchased credits do not expire and are non-refundable. When sending SMS, credits are consumed from your included monthly allocation first, then from purchased credits. Any remaining credit balance is forfeited upon account termination (after the applicable data retention period).

6.6 Electronic Communications

The Service sends transactional emails (waiver confirmations, account notifications) automatically as part of service delivery. SMS communications (Pro+ only) are sent on behalf of Studio Operators, including aftercare messages as part of service delivery. Studio Operators are responsible for ensuring they have appropriate consent before sending SMS to Customers. Syyn is not liable for the content of SMS or email communications customised by Studio Operators.

6.7 Cancellation

You may cancel your subscription at any time through your account settings. Upon cancellation:

Access continues until the end of the current billing period
No refunds are provided for partial billing periods
Your data will be retained and accessible in read-only mode for 90 days
You may request a data export within 30 days of cancellation

7. Referral Program

We may offer a referral program allowing you to earn credits by referring new Studio Operators to the Service. Referral program terms:

Credits are earned when a referred studio converts from trial to a paid subscription
Credits are non-transferable and have no cash value
Credits may only be applied to your own subscription fees
We reserve the right to modify or discontinue the referral program at any time
Abuse of the referral program (including self-referrals or fraudulent referrals) will result in forfeiture of credits and may result in account termination

8. Electronic Signatures and Digital Waivers

The Service facilitates the collection of electronic signatures in accordance with the Electronic Transactions Act 1999 (Cth) and equivalent state and territory legislation. Electronic signatures captured through the Service are intended to be legally valid and enforceable.

8.1 Waiver Validity Disclaimer

While Syyn provides tools to collect digital signatures and create waivers, you acknowledge and agree that:

Syyn is a technology platform only and does not provide legal advice
The legal validity and enforceability of your waivers depends on their content, which you control
You are solely responsible for ensuring your waiver templates comply with applicable laws and adequately protect your business
We make no representations or warranties regarding the legal sufficiency of any waiver created using the Service
You should seek independent legal advice regarding your waiver content and requirements

8.2 Audit Trail

The Service captures audit information for signed waivers, including timestamp, IP address, and device information. This information is provided to support the evidentiary value of signed waivers but does not guarantee their enforceability.

8.3 Custom Waiver Templates

Syyn provides default system templates as a starting point only — they are not a substitute for legal advice. Studio Operators who create custom templates are solely responsible for their content, legal sufficiency, and compliance with applicable laws. Syyn does not review, validate, approve, or endorse the content of any custom waiver template. Studio Operators should obtain independent legal advice regarding custom template content. Syyn is not liable for any loss, claim, or damage arising from the use of custom templates.

8.4 Waiver Record Integrity

Signed waivers are immutable records — once submitted, the waiver content, consent flags, and signature cannot be altered. The template content shown to the Customer at the time of signing is the content that forms part of the waiver record. If a Studio Operator updates a template after a waiver has been signed, previously signed waivers remain unchanged.

9. Minors and Guardian Consent

The Service includes features to collect parental or guardian consent for Minors where permitted by law. You acknowledge and agree that:

Age restrictions for tattooing and piercing vary by Australian state and territory
You are solely responsible for understanding and complying with the age and consent requirements in your jurisdiction
The Service may facilitate guardian consent collection, but does not verify guardian identity or legal authority
You must independently verify that any guardian providing consent has legal authority to do so
Tattooing Minors is prohibited in some states regardless of parental consent (including QLD, VIC, SA, and TAS)
Intimate piercings on Minors are prohibited in all Australian jurisdictions

10. Studio Operator Responsibilities

As a Studio Operator, you acknowledge and agree that:

You are responsible for the content of your waiver templates and ensuring they meet your legal and business requirements
Your waivers and business practices must comply with all applicable Australian laws, including state-specific tattoo and piercing regulations
You are the data controller for Customer information collected through your waivers under the Privacy Act 1988
You must comply with the Privacy Act 1988 and Australian Privacy Principles when handling Customer data
You must obtain appropriate consent before collecting sensitive information (including health information)
You are responsible for the accuracy of Service Session data (ink batch numbers, needle configurations, jewelry details)
You must comply with all applicable licensing, registration, and infection control requirements in your state or territory
You are responsible for maintaining appropriate professional and public liability insurance
You are responsible for ensuring Customers have given informed consent before collecting their data through the Service
You must not use custom waiver templates to collect information beyond what is reasonably necessary for the service being provided
You are responsible for complying with applicable state and territory health information legislation in addition to the Privacy Act 1988
You acknowledge that system templates are provided as general guidance only and may not address all legal requirements specific to your jurisdiction or business

10.1 State-Specific Compliance

Tattoo and piercing regulations vary significantly across Australian states and territories. You are solely responsible for understanding and complying with requirements in your jurisdiction, including but not limited to:

Queensland: Tattooist licenses, operator licenses, and Procedures Log (Form 9) requirements under the Tattoo Industry Act 2013
Victoria: Registration and record-keeping under Health (Infectious Diseases) Regulations 2001
South Australia: Display requirements and record-keeping under Summary Offences Act 1953
Western Australia: Specific parental consent requirements for 16-17 year olds
All states: Local council registration, infection control compliance, and waste disposal requirements

11. Service Session Data

The Service allows you to record technical details of procedures performed, including:

Tattoo details: ink brand, colours, batch/lot numbers, needle configuration
Piercing details: jewelry type, material, gauge, brand
Photos: before, after, and healed images
Placement and procedure descriptions

You acknowledge that:

You are solely responsible for the accuracy of Service Session data you enter
This data may be critical for health audits, product recalls, and infection tracing
Batch number recording is industry best practice and may be required by health authorities during inspections
We do not verify the accuracy of any Service Session data

12. Data Export and Portability

The Service provides data export functionality to support your compliance and business continuity needs:

Audit exports: Export client, waiver, and procedure data for specified date ranges (available on paid plans)
PDF generation: Download individual signed waivers as PDFs
Account data export: Request a complete export of your data upon account cancellation

Data export requests must be made within 30 days of account cancellation. Exports are provided in standard formats (CSV, PDF) and may take up to 14 business days to process.

13. Acceptable Use

You agree not to:

Use the Service for any unlawful purpose
Collect information from individuals without their informed consent
Upload malicious content or attempt to compromise security
Interfere with the operation of the Service or other users' access
Resell, redistribute, or sublicense the Service without written permission
Use automated systems, bots, or scripts to access the Service
Attempt to reverse engineer, decompile, or extract source code from the Service
Circumvent or attempt to circumvent usage limits or access controls
Use the Service to store or transmit content that is defamatory, obscene, or infringes third-party rights
Use the Service in any way that violates these Terms

14. Intellectual Property

The Service, including its original content, features, functionality, and underlying technology, is owned by Syyn and is protected by Australian and international copyright, trademark, and other intellectual property laws.

14.1 Your Content

You retain ownership of any content you upload to the Service, including waiver templates, branding assets, and Customer data. By uploading content, you grant us a non-exclusive, worldwide, royalty-free licence to use, store, reproduce, and display that content solely as necessary to provide the Service to you.

14.2 Feedback

If you provide us with feedback, suggestions, or ideas regarding the Service, you grant us an unrestricted, perpetual, irrevocable, royalty-free licence to use such feedback for any purpose without compensation or attribution to you.

15. Limitation of Liability

Subject to the ACL and other applicable consumer protection laws:

The Service is provided "as is" and "as available" without warranties of any kind beyond those required by law
We are not liable for the legal validity, enforceability, or sufficiency of waivers created using the Service
We are not liable for your compliance or non-compliance with state-specific tattoo and piercing regulations
We are not liable for the accuracy of Service Session data you enter
We are not liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, business, or goodwill
Our total aggregate liability for any claims arising from or relating to these Terms or the Service is limited to the amount you paid for the Service in the 12 months preceding the claim

16. Indemnification

You agree to indemnify, defend, and hold harmless Syyn and its directors, officers, employees, contractors, and agents from any claims, damages, losses, liabilities, costs, or expenses (including reasonable legal fees) arising from:

Your use of the Service
Your violation of these Terms
Your violation of any applicable law or regulation
Your violation of any third-party rights
The content of waivers you create using the Service
Any claim by a Customer or third party arising from services you provide
Inaccurate Service Session data or records you create

17. Force Majeure

We will not be liable for any failure or delay in performing our obligations under these Terms where such failure or delay results from circumstances beyond our reasonable control, including but not limited to: natural disasters, acts of war or terrorism, pandemics, government actions, power outages, internet or telecommunications failures, cyberattacks, or failures of third-party service providers.

18. Service Modifications

We reserve the right to modify, update, suspend, or discontinue the Service (or any part thereof) at any time. We will provide reasonable notice of significant changes where practicable. For discontinuation of core features, we will endeavour to provide at least 30 days notice.

19. Termination

We may terminate or suspend your account immediately, without prior notice or liability, for any reason, including if you breach these Terms. Upon termination:

Your right to use the Service will immediately cease
Account data (settings, branding, team members) is retained for 90 days after termination for export and recovery purposes
Signed waivers, Client Profiles, and Service Session records may be retained for up to 7 years from the date of creation to comply with Australian record-keeping requirements, even after account termination
You may request export of your data within 30 days of termination
SMS credit balances are forfeited upon account termination
After all applicable retention periods expire, data is securely deleted

Sections that by their nature should survive termination will survive, including: intellectual property, limitation of liability, indemnification, and dispute resolution.

20. Changes to Terms

We may update these Terms from time to time. We will notify you of material changes by email and/or through the Service at least 14 days before they take effect. Continued use of the Service after changes take effect constitutes acceptance of the updated Terms. If you do not agree to the updated Terms, you must stop using the Service.

21. Dispute Resolution

If you have a dispute with us:

Step 1: Contact us at legal@syyn.app to attempt informal resolution
Step 2: If unresolved within 30 days, either party may refer the dispute to mediation administered by the Resolution Institute (or similar body)
Step 3: If mediation is unsuccessful, either party may pursue formal resolution in the courts of New South Wales, Australia

This dispute resolution process does not prevent either party from seeking urgent interlocutory relief from a court.

22. Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable by a court of competent jurisdiction, that provision will be modified to the minimum extent necessary to make it valid and enforceable, or if modification is not possible, severed from these Terms. The remaining provisions will continue in full force and effect.

23. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Syyn regarding the Service and supersede all prior agreements, representations, and understandings. No waiver of any provision of these Terms will be deemed a further or continuing waiver of such provision or any other provision.

24. Contact Us

If you have questions about these Terms, please contact us at:

Email: legal@syyn.app

Website: https://syyn.app